It’s the first of the month. You have been patiently waiting for your paycheck to be deposited into your Bank of America checking account so you can pay off the electric bill before it gets shut off at noon. You try to log in to your account online to make sure the funds are there before you submit your payment, but all you get is an error message that says “temporarily unavailable”. You brush it off as a mishap and retype your password. Same message again. Now you panic. Retrying through the day but to no avail, then at noon, the lights go out.
This error message was seen by all online Bank of America customers on Friday, February 1st. Direct deposits, regular deposits, and social security deposits were all disrupted due to a company-wide system crash that crippled the online system.
Customers took to social media to air their woes and frustrations about not being able to access their accounts. Customers of BBVA Compass were also having issues with the system. Bank of America and BBVA Compass both stated that they were resolving the issue, but gave no word as to what the system issue was.
The error message disappeared later that night and order was restored, but the fact that the company was so hush-hush about why the system went down may be unnerving to some. What if it had been a hacker and all of their information had been released? A spokesperson for the bank told customers not to worry and that everything was fine, but how are they supposed to believe the bank when no answers or explanations were given?
More and more people are living paycheck to paycheck these days, and while a few hours of an outage may not seem like a big deal, to some it could mean the difference of having power or food, or going without until the bank fixes the problem.